au999 Terms and Conditions

General Provisions

au999 ("we", "platform") is an online entertainment platform that provides cricket betting, live casino, slot games, and various other gaming services to users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between au999 and the user of the platform ("you", "member").

By accessing our website au999.cam or completing account registration, you acknowledge that you have fully read, understood, and agreed to abide by these terms. If you do not agree with any part of these terms, please refrain from using the platform.

au999 reserves the right to amend these terms and conditions at any time. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.

Age and Eligibility Requirements

To register with au999 and use the platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age or older (for ages 21+).
• You must be located in a jurisdiction where online gaming activities are not prohibited by applicable law.
• You may only hold one single personal account.
• All information provided at the time of registration must be true, accurate, and complete.
• You may not operate an account on behalf of another person.

In the event of false information or a breach of these terms, au999 reserves the right to suspend or permanently close the account, and the associated balance may be forfeited.

Account Security and Responsibility

You are solely responsible for the security of your account. The following requirements must be observed:

• Keep your login credentials (username and password) confidential and do not share them with anyone.
• Always log out of your account after each session.
• If you suspect unauthorized access to your account, notify our support team immediately.
• You are personally responsible for all activities carried out from your account.

Deposit and Withdrawal Terms

All financial transactions on au999 are conducted in Bangladeshi Taka (BDT / ৳). The following payment methods are supported:

bKash, Nagad, Rocket, Upay, and bank transfer.

Key terms for financial transactions:

• Minimum deposit amount: ৳300 (for each method).
• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 1 hour.
• Using the same payment method across multiple accounts is prohibited.
• Deposits or withdrawals through third parties are not accepted — only methods registered in your own name may be used.

Anti-Money Laundering Policy

au999 follows a strict policy to prevent money laundering. The following are strictly prohibited:

• Depositing funds obtained from illegal sources.
• Transferring funds through multiple accounts.
• Conducting any form of financial fraud.

In the case of suspicious transactions, we may request identity verification documents (KYC) for investigation purposes.

Welcome Bonus Terms

The au999 welcome bonus offer applies to new members. A bonus of up to 200% on the first deposit, up to ৳5,000, is available. The following terms apply to the use of this bonus:

• The wagering requirement for the bonus is 25 times.
• Withdrawal from the bonus is not possible until the wagering requirement is met.
• Each member is eligible to receive the welcome bonus only once.
• If bonus abuse is found, the bonus and any associated winnings will be cancelled.
• au999 reserves the right to modify or withdraw the terms of any bonus offer at any time.

VIP Program Terms

The au999 VIP program has five tiers. A weekly cashback benefit is provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.7% weekly cashback.
• Platinum: up to 1.0% weekly cashback.
• Diamond: up to 1.2% weekly cashback.

Advancement to a VIP tier depends on regular participation and activity on the platform. au999 reserves the right to modify or review VIP benefits.

General Gaming Rules

All games on au999 are conducted fairly and transparently. The key rules regarding gaming are:

• The use of any fraudulent techniques, bots, or automated software is strictly prohibited.
• Bonus abuse through the coordination of multiple accounts is strictly prohibited.
• Any abnormal winnings resulting from a technical error will be considered void.
• au999's decision is final on any matter relating to betting limits.
• Claims related to software errors will not be paid out before an investigation.

Betting Rules

The following rules must be followed when participating in cricket betting, live sports, and other betting activities:

• Bets placed after an event has started will be considered void, unless the live betting feature is active.
• If an event is cancelled or suspended, the bet amount will be refunded.
• In special circumstances, au999 uses official statistics to determine bet outcomes.
• If there are allegations of match fixing in BPL, IPL, T20, ICC, or FIFA tournament matches, bets may be suspended.

Prohibited Conduct

The following activities are strictly prohibited and may result in account termination:

• Operating multiple accounts under the same person's name.
• Creating an account using another person's identity.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Bonus abuse or collusion (coordinating with other users).
• Participating in match fixing or sports manipulation.
• Using funds obtained from illegal sources on the platform.
• Conducting fraudulent activities against the platform or other members.

Account Suspension and Termination

If evidence of any of the above prohibited activities is found, au999 may take the following steps:

• Temporarily or permanently suspend the account.
• Cancel pending bets and bonuses.
• Forfeit any balance existing in the account.
• Notify the relevant authorities of suspicious activities.

au999's judgment on these decisions is final. However, if you have an objection, you may contact our support team.

Use of Personal Information

au999 collects and uses your personal information solely for the purpose of providing services. We keep your information secure through SSL encryption and other security measures. For more details on data collection and management, please read our Privacy Policy.

We will never sell your personal information to third parties. However, information may be shared in the following cases:

• With relevant authorities to meet legal obligations.
• With trusted payment partners to complete payment processing.
• For fraud prevention and security assurance.

Cookies and Tracking Technology

The au999 website uses cookies and similar technologies to improve your user experience. This includes session management, remembering your preferred language, and security verification. By using the platform, you consent to the use of these technologies.

Responsible Gaming Policy

au999 believes that gaming is a form of entertainment and should always be enjoyed in a controlled and responsible manner. We provide the following protective tools:

• Option to set deposit limits.
• Self-exclusion option.
• Option to review activity history.
• Referral to professional support organizations for problem gamblers.

For those aged 21 and above only. To learn more about responsible gaming, visit our Responsible Gaming page.

Disclaimer of Liability

au999 accepts no liability for the following:

• Loss of game sessions due to internet disconnection or technical errors.
• Payment delays caused by third-party service failures.
• Unauthorized use of account information resulting from a member's own negligence.
• Any financial loss arising from gaming — gaming carries risk and the member is solely responsible.

Under applicable law, au999's maximum liability shall in no case exceed the principal amount of the transaction in question.

Changes and Termination of Service

au999 reserves the right to take the following actions at any time without prior notice:

• Remove specific games or services from the platform.
• Modify or cancel promotional offers.
• Temporarily suspend the platform for maintenance.
• Permanently shut down the overall operations of the platform.

In the event of service termination, reasonable efforts will be made to return any valid balance remaining in a member's account.

Complaints & Dispute Resolution Process

If you have a dispute or complaint, please contact our support team first. au999 will investigate each complaint impartially and work toward a resolution.

How to submit a complaint:

• Submit a complaint via 24/7 live chat.
• Send a detailed complaint by email: [email protected]
• An initial response will be provided within 7 business days of receiving the complaint.

For serious disputes, both parties will attempt to reach a resolution through discussion. If a mutual resolution cannot be reached, arbitration proceedings will be followed in accordance with applicable law.

Applicable Law

These terms and conditions shall be governed and interpreted in accordance with relevant laws and regulations. If any provision of these terms is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions.

In the event of any discrepancy in translation within these terms, the original language version shall take precedence.