Most Frequently Asked Questions
Answers to Frequently Asked Questions at au999
Find detailed answers to all your questions about accounts, payments, bonuses, cricket betting, and security — all in one place.
au999 is one of Bangladesh's trusted online betting and casino platforms. Both new and experienced players often have many questions. On this page we have provided clear and detailed answers covering everything from account registration to bKash and Nagad transactions, welcome bonuses, cricket betting, slot games, and responsible gaming. Browse the sections below and find the answer to any question right away.
Jump directly to a topic:
Account and Registration Deposits and Withdrawals Games and Gameplay Bonuses and Promotions Safety and Responsible Gaming
Account and Registration
Account and Registration
To open an account at au999, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and a preferred password in the registration form. Please note that you must be 21 years of age or older to open an account at au999. Each person may only operate one account.
If you have trouble logging in, first make sure you are using the correct mobile number and password. If you have forgotten your password, go to the "Forgot Password" option on the au999 Login page. If the problem is not resolved, contact our 24/7 live chat support in Bengali — the team will help you right away.
No, according to au999's rules, a person may only operate one account. Running multiple accounts or using bonuses from the same device or the same network is prohibited. Violating this may result in suspension of all associated accounts and forfeiture of deposited funds.
Account verification at au999 is generally completed quickly. If the required information is submitted correctly, verification is completed within a few hours in most cases. If additional documents are requested, our support team will notify you by email or live chat.
Yes, the au999 website is mobile-friendly and fully responsive. You can easily create an account, log in, deposit, withdraw, and play games from the browser on both Android and iOS devices. There is no need to download a separate app — you get the full experience right in your mobile browser.
Deposits and Withdrawals
Questions about Deposits and Withdrawals
When you deposit money from bKash to au999, it is generally credited to your account within a few minutes. The minimum deposit amount is ৳300. Following the correct payment reference and instructions makes the process safe and fast. If you have any issues, contact live chat directly.
Yes, you can deposit money at au999 using Nagad as well as bKash, Rocket, Upay, and direct bank transfer. The minimum deposit amount for each method is ৳300. Nagad users can make payments easily from the app they already know.
Withdrawal requests at au999 are generally processed within 1 hour. The minimum withdrawal amount is ৳500. Once the withdrawal is processed, the money will arrive via bKash, Nagad, or whichever method you selected. Ensuring your account details are correct helps avoid delays.
au999 itself does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. Your bank's own terms apply for bank transfers as well. Check the relevant service fees before making a transaction.
Yes, both Rocket and Upay can be used for deposits and withdrawals at au999. These services are a convenient option for customers of Dutch-Bangla Bank and other banks. The minimum deposit is ৳300 and the minimum withdrawal is ৳500 — the same limits apply for all methods.
Yes, you can also deposit money at au999 via direct bank transfer. This option is available from most scheduled banks including BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Bank transfers may take slightly longer to process, but the minimum deposit amount remains the same — ৳300.
Games & Rules
Games & Rules
To bet on BPL (Bangladesh Premier League) matches at au999, first deposit money into your account, then select the match you want from the cricket section. You can place bets on match winner, run totals, wickets, and other markets. With the live betting option, you can also change your bets while the match is in progress.
RTP (Return to Player) is a theoretical statistic for a slot game that indicates how much money is returned to players on average for every ৳100 bet over the long term. For example, an RTP of 96% means that theoretically ৳96 may be returned. This is a long-term average, so results may vary from session to session.
au999's live casino section features games from top providers including Evolution Gaming and Ezugi. You can enjoy live roulette, live blackjack, baccarat, dragon tiger, and many other table games with real dealers. Visit the au999 Casino page for more details.
All games on au999 are made by reputable software providers known for fair play and unbiased results. Slot games use a Random Number Generator (RNG), which ensures that the result of every spin is completely random and unpredictable. Our platform ensures a safe and transparent environment.
Yes, you can bet on T20 World Cup, IPL, and international cricket tournament matches at au999. Detailed betting markets are available for all major ICC tournament games, including Bangladesh Tigers matches. Visit the Cricket Betting section to see all available matches.
3-Hand Casino Hold'em is a casino version of Texas Hold'em poker where you play three hands at once against the dealer. Place an ante bet on each hand, view your cards, and decide to call or fold. Win by making the best five-card hand. Find more details on the 3-Hand page.
Bonuses & Promotions
Bonuses and Promotions
New members at au999 receive up to a 200% bonus of ৳5,000 on their first deposit. For example: deposit ৳2,000 and get an additional ৳4,000 bonus, giving you ৳6,000 in total. To claim this bonus, open a new account and select the bonus option when making your first deposit. A 25x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the number of times you must bet the bonus amount in total before you can withdraw it. The wagering requirement for au999's welcome bonus is 25x. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳25,000 in bets before that bonus becomes withdrawable.
There is no separate application needed to join au999's VIP program — as soon as you open an account, you automatically start at the Bronze level. Play more to advance to Silver, Gold, Platinum, and the top-tier Diamond level. Diamond members receive up to 1.2% cashback per week.
au999 VIP cashback is given on a weekly basis. Depending on your level, you can receive up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and up to 1.2% at Diamond weekly cashback. This benefit is credited directly to your account.
Under au999's bonus terms and conditions, the rules for using bonuses may differ across games. Some games count fully toward the wagering requirement, while others count partially. Before accepting a bonus, read the terms and conditions of the relevant promotion carefully or ask via live chat.
Security & Responsible Gaming
Security & Responsible Gaming
Yes, au999 uses industry-standard SSL encryption to keep all your personal and financial information secure. Our platform follows strict data protection policies and does not sell or share your information with third parties. You can find more details on our Privacy Policy page.
au999 is strictly for people aged 21 and above. Use of this platform by minors is strictly prohibited. Age is verified during registration, and documents may be requested later to confirm age if necessary. We are committed to preventing underage use.
Self-exclusion is a feature that allows you to voluntarily close your account temporarily or permanently for a set period of time. If you are experiencing negative effects from gambling, this is the right step to take. Contact au999's live chat support and we will assist you.
au999 takes responsible gaming very seriously. Our platform offers deposit limit settings, temporary breaks, and self-exclusion options. Our 24/7 live chat support team operates in Bengali and can guide players who are experiencing difficulties toward the right help. Find more details on the Responsible Gaming page.
There are two ways to contact the au999 support team: live chat available 24 hours a day, 7 days a week (in Bengali), and email at [email protected]. There is no phone or WhatsApp support, but live chat is generally the fastest way to get a response.
To keep your au999 account secure, use a strong password (a mix of uppercase letters, lowercase letters, numbers, and symbols). Do not share your password with anyone and change it regularly. Avoid logging in from unfamiliar or public Wi-Fi. If you notice any unusual activity, notify support immediately.
Still have questions?
Contact support — our team is available 24/7 to help you in Bengali.
Log In NowLive Chat Support
Get instant help 24 hours a day, 7 days a week via live chat in Bengali.
Email Support
For detailed inquiries, email us at: [email protected]