🛡️ au999 — Safe Betting Commitment

au999 Responsible Gaming — Your Protection Is Our Priority

au999 believes entertainment is truly enjoyable only when it stays within limits. Through deposit limits, self-exclusion, and 24/7 support, we are always by your side.

Our Commitment

au999 is committed to maintaining a safe and responsible online betting environment at all times. Gaming on our platform is considered a form of entertainment, not a source of income. The core principle of responsible gaming is — never bet beyond your means, and stay fully aware while playing.

For every player in Bangladesh, we want you to maintain peace of mind while playing at au999. On this page we have laid out the key responsible gaming tools and guidelines in detail — so you can make informed decisions.

Important: au999 is for users aged 21 and above only. Creating or using an account by minors is strictly prohibited.

Responsible Gaming Tools

Deposit Limit

You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing the limit requires a wait of at least 7 days — protecting you from depositing more money on impulse.

Self-Exclusion

If you feel that gaming is getting out of your control, you can temporarily or permanently close your account through self-exclusion. During this period you will not be able to log in to au999 or place any bets.

Time-Out Feature

You can place a time-out on your account for a set period — from 1 day up to 6 weeks. While the time-out is active your account will be inactive and no transactions can be made.

Bet Limit

Set a limit in advance on your total daily or weekly betting amount. If you exceed the set amount, the system will automatically stop you and send you a reminder.

24/7 Support

Reach our Bengali-speaking support team via live chat at any time of day. If you have any concerns about your gaming, let us know directly — we are always ready to help.

Minor Protection

au999 strictly follows a 21+ age policy. Age is verified at registration. If you suspect a minor may have access to your device, please use parental control software.

How to Activate Self-Exclusion

Activating self-exclusion is simple and immediate. Follow the steps below:

01

Log In to Your Account

Go to the au999 login page and enter your username and password to access your account.

02

Open Account Settings

From the profile menu, select the "Responsible Gaming" option.

03

Choose a Duration

Select your preferred period from 3 days, 1 week, 1 month, or permanent exclusion.

04

Confirm

Once you confirm your decision, the exclusion will take effect immediately and cannot be changed until the period has ended.

05

Contact Support

If you encounter any issues or need further assistance, contact us via live chat.

Responsible Gaming Tips

Following the habits below will keep gaming enjoyable at all times:

  • Set a budget before you play and stick to it strictly — do not place more bets to try to recover money you have lost.
  • See gaming as a form of entertainment, never a source of income. There is no guarantee of winning on any bet.
  • Take regular breaks. Playing for long stretches at a time weakens your ability to make good decisions.
  • Never play when you are stressed, tired, or under the influence of alcohol — the chance of making poor decisions is much higher at those times.
  • Talk openly with family and friends about your gaming habits — there is nothing to hide.
  • Never bet with borrowed money. Only use funds you can afford to lose.
  • After each session, review your total spending and time spent, and lower your limits further if needed.

Signs of Problematic Gambling

If you or someone close to you shows the signs below, seek help without delay. This is not a sign of weakness — it is proof of awareness.

Feeling a repeated urge to place more bets in order to recover money that has been lost.

Being unable to stop playing, failing repeatedly despite trying.

Hiding your gaming activity from family or friends.

Being forced to borrow money or sell assets to fund betting.

Neglecting work, family, or social responsibilities to keep playing for long periods.

Feeling restless, irritable, or mentally uncomfortable when unable to play.

If even one of the signs above applies to you, please contact us via live chat or at [email protected]. We will help without any judgment.

21+ Age Policy

Creating and using an account at au999 is permitted only for those aged 21 and above. By accessing the platform you confirm that you are at least 21 years of age.

Protecting minors from gambling is our ethical responsibility. If there are children or teenagers in your household, make sure they cannot access your au999 account.

  • Use a password or biometric lock on your device.
  • Never share your account login details with anyone.
  • Install parental control software if children use the device.
  • Always log out after using au999.
21+

This platform is for users aged
21 and above only.

Ways to Get Help

Live Chat

Contact au999's 24/7 live chat service. Our Bengali-speaking support agents are ready to provide immediate assistance with any issue.

Email Support

For any responsible gaming requests or concerns, email us at: [email protected] — we will respond promptly.

FAQ Section

You will find answers to common questions about responsible gaming in the FAQ section below. You can also visit our FAQ page for more detailed information.

Frequently Asked Questions

Yes. After activating self-exclusion, you can request a withdrawal of any available balance remaining in your account. Withdrawals are generally processed within 1 hour. Contact our support team for more details.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period of at least 7 days. This policy prevents impulsive overspending.

A time-out is a short-term break — typically from 1 day up to 6 weeks. Your account is reactivated automatically once the period ends. Self-exclusion is a longer-term or permanent decision and cannot be reversed on your own — it must be processed through the support team.

Start by speaking with them calmly and making them aware of the situation. If they are an au999 user, suggest self-exclusion or contacting support. Professional mental health services are also an option. Remember, seeking help is an act of courage.

The minimum deposit at au999 is ৳300 and the minimum withdrawal is ৳500. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer, and withdrawals are generally completed within 1 hour. Keep these figures in mind when planning your budget.

No. au999 is for users aged 21 and above only. Those between 18 and 20 years of age are also not permitted to use this platform. Age is verified at registration, and any discrepancy will result in the account being suspended.

Play Responsibly,
Enjoy the Fun

au999 is committed to your safe betting experience. Enjoy cricket betting, slots, and live casino within your limits.

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