au999 Privacy Policy
The security of your personal information is our highest priority — this policy clearly explains how au999 collects, uses, and protects your data.
1 Introduction and Scope
This Privacy Policy ("Policy") has been issued by the au999 platform ("au999", "we", "us") and applies to all services provided through the website https://au999.cam. By using our platform, you fully accept the terms set out in this Policy.
au999 places the highest importance on the privacy of information belonging to users of Bangladesh's online entertainment and betting platform. We believe your personal information is your own asset, and we maintain full transparency in how we collect and use it. This Policy will tell you what information is collected, why it is collected, how it is used, and what rights you have.
Important: This platform is for persons aged 21 and above only. We do not collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.
2 What Information We Collect
We collect two types of information — what you provide directly and what is collected automatically. Each category is described in detail below.
2.1 Personal Information Provided Directly
Information you provide during registration, login, and account management:
- Full name and date of birth
- Email address and mobile number
- Bank account, bKash, Nagad, Rocket, or Upay number
- Details of documents submitted for identity verification (NID, passport, etc.)
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system information
- Login time, session data, and platform usage patterns
- Transaction history and betting activity information
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as identity verification services, fraud prevention organisations, and payment processing providers. This information is used solely for account verification and security purposes.
3 Purpose of Using Information
au999 uses collected information only for the following legitimate purposes:
Account Management
Completing registration, verifying identity, ensuring account security, and communicating with you regarding your account.
Payment Processing
Ensuring secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and maintaining records of financial transactions.
Customer Service
Resolving your complaints, questions, and issues through 24/7 live chat and email, and providing satisfactory support.
Fraud Prevention
Conducting necessary security monitoring to detect and prevent unauthorised access, money laundering, and suspicious activity.
Service Improvement
Analysing platform performance, adding new features, and continually improving the user experience.
Legal Compliance
Storing and providing information as required to comply with applicable laws, regulations, and regulatory authority directives.
4 Information Sharing and Disclosure
au999 does not sell, rent, or provide your personal information to third parties for marketing purposes. Information may be shared only in the limited circumstances described below:
4.1 Service Provider Partners
We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing, identity verification, and technical support. These partners are given access to information only for the designated task and may not use it for any other purpose.
4.2 Legal Requirements
Where it is legally required to provide information as part of a court order, government investigation, or legal process, we may provide the relevant information. In such cases we always share only the minimum information necessary.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be included as part of the transferred assets. In such cases we will notify you in advance and ensure that the protections in this Policy continue to apply.
Clear commitment: au999 will never transfer your personal information to any third party for advertising, marketing, or any other commercial purpose.
5 Cookies and Tracking Technologies
au999 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic operation of the platform — used for login sessions, security verification, and payment processing.
Functional Cookies
Remember your preferences and settings, such as language preference and user customisation — helping to personalise your experience.
Analytical Cookies
Analyse platform usage patterns — helping us understand which sections are used most and improve the service.
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. However, this may limit some functionality of the platform.
6 Data Security Measures
au999 uses industry-standard security technologies to protect your information. Our security infrastructure operates at the following levels:
6.1 Technical Safeguards
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Encryption: Your password is stored in hashed and salted form — no one can view it in readable format.
- Two-Factor Authentication: Two-factor authentication is available for additional account security.
- Firewall and Intrusion Detection: A real-time security monitoring system remains active at all times.
6.2 Organisational Safeguards
- Only authorised staff have access to personal information, and only when required for their work.
- All staff receive regular training on data protection.
- Confidentiality agreements are maintained with third-party service providers.
- If a security breach is detected, users are notified within the required timeframe.
Please note that no method of data transmission or storage over the internet is 100% secure. We follow industry best practices, but absolute security cannot be guaranteed.
7 Data Retention Period
au999 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
7.1 Account Information
Account-related information is retained for as long as your account is active. After account closure, some information may be kept for a defined period for legal requirements or dispute resolution.
7.2 Financial Transaction Information
Records relating to financial transactions are retained for the long term in accordance with anti-money laundering regulations and applicable financial laws. This information is used only for legal and regulatory purposes.
7.3 Data Deletion Requests
Where there is no legal obligation to retain it, you may request deletion of your personal information. Send such requests to [email protected]. We will process your request within a reasonable time.
8 Your Rights
Every user registered on the au999 platform has the following rights over their personal information:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have.
Right to Rectification
If any of your information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances you have the right to request deletion of your personal information, subject to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information in relation to marketing communications or other specific cases.
Right to Data Portability
You have the right to request your information in a structured, commonly used, and machine-readable format.
Right to Restriction
In certain circumstances you have the right to request that processing of your information be restricted, such as when the accuracy of the information is disputed.
To exercise these rights, email [email protected]. We will respond to your request within a reasonable time after verifying your identity.
9 International Data Transfers
au999 is an international service provider. Your information may be transferred to and stored outside Bangladesh, such as at the locations where our servers are hosted.
9.1 Transfer Security
Whenever we transfer your information internationally, the following protective measures are ensured:
- All transfers are carried out using SSL/TLS encryption.
- Data processing agreements are executed with third-party processors.
- Only the minimum information necessary to provide the service is transferred.
- Equivalent data protection is ensured in the destination country.
10 Protection of Minors
Age Restriction
The au999 platform is for persons aged 21 and above only. We do not knowingly collect any information from minors.
We verify age at the time of registration. If evidence is found that any registered user is a minor, the following steps will be taken:
- The account will be suspended immediately.
- The collected information will be deleted without delay.
- Any pending transactions will be handled.
If a parent or guardian suspects their child is using au999, please contact us at [email protected].
11 Policy Changes
au999 reserves the right to update this Privacy Policy at any time. When significant changes are made to the Policy:
11.1 Change Notification
- A prominent notice will be displayed on the platform.
- Registered users will be notified by email.
- The "Last Updated" date at the top of the page will be changed.
- Continuing to use the platform after any changes will be considered acceptance of the new policy.
We encourage you to review this policy regularly so that you stay informed about the latest updates.
12 Contact & Complaints
For any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our dedicated support team is always ready to assist you.
Contact Information
This privacy policy operates according to Bangladesh Standard Time (BST, UTC+6). In the event of any legal dispute, applicable law and jurisdiction will apply.
Related Policies
Please also read the related documents below to fully understand our services: